Step 1: Contact us
Please put your complaint in writing to the Managing Director at 64 Swan Street, Spalding, Lincolnshire, PE11 1BT, or email info@ppm-lincs.co.uk. Include as much detail as possible.
Step 2: Our response
We will acknowledge your complaint within 3 working days and send you a full written response within 15 working days.
Step 3: Independent review
If you are not satisfied with our final response, or 8 weeks have passed since you first complained, you can refer the matter to the Property Redress Scheme (membership no. PRS001230) free of charge within 12 months of our final response. Visit https://www.theprs.co.uk/ or call 0333 321 9418.